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Terms & Conditions

Welcome to the OMGPins™ website. If you continue to browse and use this website and if you make a purchase through this website, you are agreeing to comply with and be bound by the following terms and conditions, which govern OMGPins™ relationship with you in relation to this website. If, for whatever reason, you disagree with any part of these terms and conditions, please do not use or make a purchase through our website.

Information in the Frequently Asked Questions (FAQ) forms part of these terms and conditions.

Except as otherwise stated in these conditions all statutory warranties applying to consumers and all warranties, whether express or implied, by operation of law or otherwise, are excluded so far as legally permitted in relation to any purchase which you make from us.

From time to time we may alter these terms and conditions. It is your responsibility to check which terms and conditions apply at any time.

The term "OMGPins™" or "us" or "we" refers to the owners of the website - Hive Nine Limited.


How old do you have to be to buy from us

You need to be 18 or over. If you place an order, you're promising you're old enough.


Privacy and out mailing list

If you shop with us, we'll ask if you'd like to stay in touch over email. If you opt-in to our newsletter, we'll email you from time to time - sometimes with news of new products and other times with events you might like.

To unsubscribe, just click ‘unsubscribe' at the bottom of any email we send you.

We use MailChimp as our marketing automation platform. By signing up to our newsletter, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

We'll never share or sell your personal information other than as stated in our privacy policy eg as required by law. See our full privacy policy for more details.


Our prices

All our prices include VAT and we can adjust when we need to.

If you live outside the European Community, you may need to pay any duty that applies in your country.

The listed price is the actual price, irrespective of the inclusive VAT (which we pay on all our UK and European sales) This tax is not in addition to the final price.

We have found this to be the fairest policy so that the price remains the same for all our customers, irrespective of where they are.


How to pay us

You can pay us using Mastercard, Visa, Visa Electron, Visa Debit, Maestro (including Switch), Solo, Discover. You can also use PayPal. We work in pound sterling (GBP).


Keeping payments secure

We partner with PayPal and their credit card facility Payments Pro. PayPal process all the information related to your payment, and verify your card details - not us.

We also partner with Shopify and their credit card facility. Shopify process all the information related to your payment, and verify your card details - not us. 

We don’t store your card details.

OMGPins™ holds an SSL certificate. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.


Who owns what

Some of the content you see on this website – design, layout, look, appearance, all images and graphics, and more – is owned by us or licensed to us. You must not reproduce any of it without our expressed written permission.

Please get in touch if you’d like to speak to us about our intellectual property.


If we run out

If you place an order we can't then fulfil, we'll offer an alternative. You can say yes or no to it. If you say no, we'll refund the amount you paid.



It's up to you to make sure the delivery information you give us is accurate - and to be there when your parcel arrives.

As soon as you receive the item, or if you're not there when the post person tries to deliver, you take responsibility for it, including risk. If the post person has to try and post the item again and there's a cost, you'll need to pay it.

If you're exporting or importing a piece, it's up to you to comply with the laws of the countries you're sending from and to - and to pay any expenses, including any export or import duties, fees, liabilities and tax/duty costs.

Please be aware that in occasional cases your parcel can be delayed by customs and subsequent charges can be applied. They do eventually arrive though! We have no control over this and cannot supply any details as to why or for how long your parcel may be delayed.


Cancellation and returns

We allow 28 days to cancel an order after you have received your items, if they are undamaged. If you wish to cancel your order, let us know by email at with your order number (which can be found on your order confirmation) in the subject line.

We will refund your order within 14 days of receiving the returned item(s) (assuming they are intact and pass inspection).

We will repay the refund with the same method you paid us - for example, if you paid by card, we'll refund your card.


What we're liable for

If you're injured or you pass away because of our negligence, or that of our employees or agents, we're liable. But we won't be liable for any economic loss or loss in profit (indirect, incidental or consequential) that comes from our negligence, breach of contract, misrepresentation and so on.

If we break any of these terms and conditions, we might pay you damages or compensation. But we'll never pay you more than the price of your order, other than in cases of death or physical injury.

These terms and conditions create obligations for you. You'll indemnify us against all claims, costs and expenses which we might incur and which arise, directly or indirectly, if you breach any of them.


General terms

Waiver. If we waive any of these terms and conditions, implicitly or explicitly, we can't guarantee we'll do the same in the future.

Force Majeur. If an event or circumstance is out of our control - acts of God, accidents, war, fire, strikes, lockouts, terrorism, failure of any communications including phones and computers, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and more - we won't be liable for any delay or failure to perform any of our obligations. We will, however, be entitled to a reasonable extension of our obligations.

Invalidity and severance. Each clause and any part of these terms and conditions is independent of the others. That means if we find we can't enforce any one part, or it's not valid, it will be severed and won't affect the enforceability or validity of the rest of these terms and conditions.

Persons using the site must not use a web crawler or data aggregator to mine data from the site and persons may not link to our website without seeking our permission.


If there's a dispute

The way you use this website, and any disputes that arise because of this website, is subject to the laws of England. The Courts in England will have sole jurisdiction in resolving any disputes.

Although disputes go to court under these conditions if not resolved amicably between us the European Commission provides for an online dispute resolution platform, which you can access here.



If anything arrives to you faulty or damaged, let us know as soon as possible and we will arrange a return and refund. The fastest way to get in touch is through your account. Alternately email us at

Unless a product is faulty, we cannot offer refunds after it has been removed from its packaging. We are not responsible for changes made to products after they have been received by the customer e.g. issues arising from framing or decorating.


Competitions & Giveaways

Competitions and giveaways are subject to qualifying orders. These are stipulated below:

FREE "OMG You're Great" pin is a free glow in the dark pin limited to 200. These are give away on orders where the purchaser has purchased another pin fomr the OMGPins collection, and will not be eligible for orders containing accessories only. 


Company details

Hive Nine Limited T/A OMGPins™.

Registered Address: PO BOX 9609, Poole, BH14 4GQ - UK

Company Registration Number: 12294549

VAT Registration Number: GB369102106

Data controller -


OMGPins™ Policy Notice:

Our policies are subject to change without notice. This means we can change the policies without having to notify you. We ask that you check these policies regularly to ensure that you are up to date with how we operate as a business.

Should you ever have a question about this or any other policy on our website, you can email us your questions to