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KEEP CHECKING BACK, WE'RE LAUNCHING NEW PINS ALL THE TIME.

Shipping & Delivery

We totally understand, you’ve just paid for a shiny new pin to add to your ever growing collection and you wanted it yesterday! 

With the absence of time travel, what we will do is everything we can to get your order to you as quickly as possible.

 

Our Packaging

Here at OMGPins, we have taken the decision to ensure the packaging we send our products out in is recyclable and has as low an impact on the environment as possible. This is why we’re proud to be able to say that the packaging we use for fulfillment is plastic free. 

The padded envelopes we send your orders out in to protect them on their quest to your front door, is 100% plastic free and recyclable. This means you can take your order out the envelope and pop the packing straight into the recycle bin. 

You can enjoy your pin knowing that it got to you in an environmentally friendly way. 

We will take all reasonable precautions to ensure that your order is packed properly to prevent damage during its voyage. 

 

Dispatch & Delivery Notes

As part of our efforts to ensure we are as green as we can be, we will not include printed Dispatch or Delivery notes in your order.

This will not impact your consumer rights when it comes to returns, all it does mean is we are reducing the amount of paper, ink and electricity we use when sending you your order. 

 

Shipping & Delivery Methods

For items being shipped within the UK & outside the UK, we will use Royal Mail. Below are the options you will be presented with at checkout. 

Standard UK Delivery - FREE

Our standard UK delivery is FREE of charge. This will take between 5-10 business days to get to you, usually being delivered within 3-5 business days. ***This is subject to exclusions. 

Express UK Delivery - £2.99

This service is only available Monday to Friday (excluding bank holidays) and for orders received before 16:00. Should your order be placed on a Saturday, Sunday or after 16:00 it will be dispatched on the next working day.

International Delivery - £4.50

There is currently the only rate for deliveries outside the UK. This method can take up to 17 working days to be received. 

***EXCLUSIONS

Orders under £3.50 will be charged Standard UK Delivery at £1.49, same delivery stipulations as above apply. 

 

International Orders

Goods that are delivered overseas may be subject to import duties and taxes. Such taxes will be payable when the goods reach their destination. Responsibility for the payment of any such import duties and taxes rest solely with the customer and must be paid by them.

 

Loss, Damage & Delays during Delivery

Once an item has been passed to our courier, and its journey to you starts. We are unable to take responsibility for any delays, damages or loss that may occur as a result of the delivery service. 

We do however ask that you get in touch with us as soon as an item is suspected of being late or lost, by emailing wecare@omgpins.co and providing us with your order number and the item(s) that have not arrived or that have been damaged. 

Once we have this information we will work with the courier to ascertain what has happened and then look at a way of correcting this for you. 

 

Product Availability

All items are subject to availability & although we always aim to have the items you order to hand, there can sometimes be instances where we may be out of stock. In the event that this happens, we will contact you to find out if you are happy to wait, or if you want a full refund. 

 

OMGPins™ Policy Notice:

Our policies are subject to change without notice. This means we can change the policies without having to notify you. We ask that you check these policies regularly to ensure that you are up to date with how we operate as a business.

Should you ever have a question about this or any other policy on our website, you can email us your questions to wecare@omgpins.co.